Privacy Policy

Last Updated: [Insert Date]

Welcome to Frisco Sales Store (“we,” “us,” or “our”). At petsfrisco.com, we’re as committed to protecting your privacy as we are to providing quality pet products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

Just like we carefully select our aquarium substrates and calming care products, we thoughtfully collect only necessary information to enhance your shopping experience:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, payment information, and phone number.
• Transaction Data: Details about purchases you’ve made (like aquarium starter kits or pet apparel) and payment methods used.
• Technical Data: IP address, browser type, device information, and how you interact with our website.
• Communication Data: Records of your interactions with our customer service team.

2. How We Use Your Information

We use your data as responsibly as we design our pet products, including:

• Processing your orders for aquarium supplies, pet accessories, or calming products
• Providing customer support for your pet product inquiries
• Improving our website and product offerings
• Sending order confirmations and shipping updates
• Detecting and preventing fraud (because we protect your data like we’d protect our pets)
• Personalizing your shopping experience based on your pet’s needs

3. Sharing Your Information

We treat your data with the same care we’d want for our pets’ information. We only share when necessary:

• Service Providers: Trusted partners who help with payment processing (like PayPal), shipping, and website operations.
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with any merger or sale of company assets.

We never sell your personal information to third-party marketers.

4. Data Security

Your security is as important to us as the safety of our pet products. We implement:

• Military-grade 256-bit SSL encryption for all transactions
• PCI-DSS compliance for payment processing
• Tokenization technology (we never store full credit card numbers)
• 24/7 fraud monitoring systems
• Regular security audits of our systems

5. Your Rights & Choices

You have rights regarding your personal information, just as you have choices in selecting the perfect aquarium gravel or pet toy:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal data (where permitted)
• Opt-Out: Unsubscribe from marketing communications
• Object/Restrict: Object to or restrict certain processing

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

Like the automatic feeders in our product lineup, some technologies work automatically to enhance your experience:

• Essential Cookies: Necessary for site functionality (like adding items to your cart)
• Performance Cookies: Help us improve our website
• Functional Cookies: Remember your preferences
• Advertising Cookies: Show relevant products (like aquarium supplies you’ve viewed)

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we ship products globally (except to certain Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

While we sell products for pets of all ages, our website is not intended for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy as our business evolves, just as we update our product offerings. We’ll notify you of significant changes through our website or email.

Thank you for trusting Frisco Sales Store with your pet product needs and your personal information. We value your privacy as much as we value happy, healthy pets!