At Frisco Sales Store, we’re as passionate about your pet’s happiness as you are! Whether you’re shopping for aquarium starter kits, cozy pet apparel, or calming care products, we want your experience to be as smooth as a well-groomed coat. Here’s everything you need to know about shipping and returns.
Shipping Information
Order Processing: We’re quick like a puppy chasing its favorite ball! Orders typically process within 1-2 business days.
Shipping Options:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
- Free Shipping: On orders over $50 via EMS (15-25 business days after shipping)
We ship globally (excluding some Asian and remote regions) using pet-friendly carriers who treat your packages with the same care we’d give our own pets’ supplies.
Our Hassle-Free Return Promise
We understand that sometimes even the most carefully selected aquarium substrates or pet accessories might not be the perfect fit for your furry (or scaly) friend. That’s why we offer a straightforward 15-day return policy!
Return & Exchange Basics
- Timeframe: 15 days from delivery date
- Condition: Unused, unopened with original packaging and tags
- Refund Method: Original payment method
Step-by-Step Return Process
- Initiate Your Request: Email us at [email protected] with your order number and reason for return within 15 days of delivery.
- Receive Approval: Our pet-loving team will review your request within 1-2 business days.
- Package Your Items: Securely pack the items with original packaging and include all accessories (like those that come with our automatic feeders or aquarium gravel).
- Ship It Back: Send to: Frisco Sales Store, 2836 Bridge Street, MIAMI, US 74354
- Get Your Refund: Once received and inspected, we’ll process your refund within 5 business days.
Exchange Process
Want to exchange that pet bandana for a different style or swap aquarium gravel colors? Just mention your preferred replacement item in your return request email!
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Frisco Sales Store Team,
I would like to return/exchange the following item(s) from my order #[Your Order Number]:
Item Name: [Product Name]
Quantity: [Number]
Reason: [Reason for Return/Exchange]
For exchanges, my preferred replacement item is: [Item Name/SKU if known]
Please advise next steps at your earliest convenience.
Best regards,
[Your Name]
[Your Email Address]
Refund Timeline & Methods
We process refunds as quickly as we ship our pet accessories and aquarium supplies:
- Credit Card/PayPal: 5-10 business days after we receive your return
- Original Payment Method: All refunds go back to how you paid
- Shipping Costs: Original shipping fees are non-refundable
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Bath & Shower Supplies: Used grooming products
- Adult Products: Hygiene-sensitive items
- Opened Treat Dispensers: For pet safety reasons
All artificial plants and aquarium decorations must be returned in original packaging with all parts included.
Damaged or Wrong Items?
If your pet apparel or animal accessory arrives damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll make it right faster than a puppy chasing its favorite ball or chaser toy!
Questions?
Our pet-product experts are here to help! Email [email protected] anytime.
Thank you for shopping at Frisco Sales Store – where your pet’s happiness and your satisfaction are our top priorities!