Term and Conditions

Last Updated: [Insert Date]

1. Acceptance of Terms

By accessing www.petsfrisco.com and making purchases, you agree to be bound by these Terms. If you disagree with any part, please refrain from using our site.

2. User Responsibilities

2.1 Account Security

When creating an account, you must provide accurate information and keep login credentials secure.

2.2 Prohibited Activities

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with other customers’ shopping experience
• Misrepresent your identity or order information

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in describing our:

• Aquarium starter kits and substrates
• Pet apparel and accessories
• Anxiety & calming care products
• Automatic feeders & treat dispensers

Colors may vary slightly due to monitor settings. Please contact us if you have specific product questions.

3.2 Product Availability

All items are subject to availability. We may limit quantities and discontinue products without notice.

3.3 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Used bath & shower supplies
• Adult hygiene products
• Opened treat dispensers

4. Orders and Payments

4.1 Order Process

Orders typically process within 1-2 business days. You’ll receive an email confirmation with details.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store full credit card details.

4.3 Pricing

Prices are in USD and subject to change without notice. You’ll be charged the price at time of order.

5. Shipping Policy

5.1 Shipping Options

We ship globally (excluding some Asian and remote regions) with pet-friendly carriers:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipping)
• Free Shipping: On orders over $50 via EMS (15-25 business days after shipping)

5.2 Delivery Issues

If your package is delayed or damaged, contact us immediately at [email protected] with order details and photos.

6. Returns and Refunds

6.1 Return Policy

We offer a 15-day return window from delivery date for unused, unopened items with original packaging.

6.2 Return Process

1. Email [email protected] within 15 days
2. Include order number and reason for return
3. Wait for approval (1-2 business days)
4. Ship items to: Frisco Sales Store, 2836 Bridge Street, MIAMI, US 74354

6.3 Refunds

Refunds are processed within 5 business days after we receive your return. Original shipping fees are non-refundable.

7. Intellectual Property

All content on our site (logos, product images, descriptions) is owned by Frisco Sales Store and protected by copyright laws. Unauthorized use is prohibited.

8. Limitation of Liability

Frisco Sales Store shall not be liable for:

• Indirect, incidental, or consequential damages
• Product misuse or failure to follow instructions
• Shipping delays beyond our control

Our total liability for any claim related to our products shall not exceed the purchase price paid.

9. Privacy Policy

Your privacy matters to us. Please review our separate Privacy Policy detailing how we collect and use your information.

10. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by the laws of the State of Florida, USA, without regard to conflict of law principles.

12. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Address: 2836 Bridge Street, MIAMI, US 74354